CRISIS TEXT LINE
Queue Simulator
◀◀
▶
▶▶
00:00
10x
⚙
Simulation Settings
↺
×
▶
Playback Settings
Auto-stop After Duration
6 hours
24 hours
1 week
No limit
▶
Event Streaming
Enable Event Streaming
Show Event Notifications
Streaming Service
Local Storage (Testing)
Amazon Kinesis
Webhook/HTTP
Stream Name
AWS Region
Access Key ID
Secret Access Key
Session Token (Optional)
Endpoint URL
Authorization Header (Optional)
Events will be stored in browser's local storage for testing.
Download Events
Clear Events
Event Types to Capture
Arrivals
Assignments
Completions
Abandonments
Transfers
Counselor Online
Counselor Offline
State Transitions
▶
Counselor Settings
Number of Crisis Counselors
20
Average Counselor Level (1-10)
5
Level-Capacity Correlation Strength
70%
Time Between Queue Attempts
5 min
Counselor Queue Probability
85%
Counselor Availability Pattern
Constant
Shift Based (3 shifts)
Peak Hours (high/low)
Realistic (24hr cycle)
▶
Conversation Flow
Avg Time Between Arrivals
30s
Avg Conversation Length
60 min
Average Texter Patience
20 min
Assignment Process Interval
10s
▶
Exit Survey Settings
Exit Survey Time Limit
1h
Exit Survey Response Rate
10%
Avg Survey Response Time
5 min
▶
Transfer Settings
Transfers
Min Time to Transfer
30 min
Transfer Chance
10%
Chance Interval
5 min
▶
Conversation Properties
Configure conversation properties and their distribution
+ Add Property
▶
Priority Ordering
Priority Mode
Manual Groups
Strict Hierarchy
Configure conversation priority order
Drag to reorder. Higher items have higher priority. Properties in the same group are treated equally.
+ Add Priority Group
Define Sort Hierarchy
Define the sort order like SQL's ORDER BY. Drag properties to reorder, then arrange values within each property.
+ Add Sort Level
Crisis Text Line Queue Simulator
👥
0
Responders Online
0
In Queue
0
Engaged
0m
Avg Wait
💬
0
Active Conversations
0
In Queue
0
Transfers
⏱️
0:00
Avg Speed to Answer (ASA)
0:00
Shortest
0:00
Longest
📊
0%
Utilization
0/0
Capacity
0
Avg/Responder
System Capacity
0%
0
Active
0
Total Capacity
0
Completed Today
0%
Abandonment Rate
-
Actual Arrival (s)
Conversation Lifecycle
Welcome Survey
Inbox Queue
Disconnected
Transfer Queue
In Service
Exit Survey
Closed
Responder Status Grid
All
Available
In Queue
Busy
Full Capacity
Conversation State Legend
Welcome Survey
Inbox Queue
Transfer Queue
In Service
Exit Survey
Closed
Counselor Status Legend
Available (not queued)
Low utilization (0-50%)
Medium utilization (50%)
High utilization (100%)
Queued (waiting for conversations)
Activity Timeline
Online Counselors
Active Conversations
Avg Wait Time
Abandonments
Time:
00:00
| Online:
0
| Active:
0
| Speed:
10x
Responder
×
Status:
Level:
Capacity:
Active Conversations:
Utilization:
Queue Time:
Manual Actions
📥
Join Queue
⬆
Increase Capacity
⬇
Decrease Capacity
↻
Transfer a Conversation
🚪
Sign Out
Select Conversation to Transfer
✗
Cancel
Conversation
×
State:
Arrival Time:
Wait Time:
Service Time:
Counselor:
Total Duration:
Properties
Manual Actions
✓
Close Conversation
✗
Mark as Abandoned
↻
Transfer to New Counselor
⚡
Move to Priority Queue
≫
Skip Exit Survey